Couldn't live up to promise: IndiGo CEO apologises over chaos in letter to staff

IndiGo CEO apologised after hundreds of flights were cancelled, delayed, leading to massive chaos on airports across cities over the last three days.


IndiGo CEO Pieter Elbers on Thursday apologised after hundreds of flights were cancelled and delayed, leading to massive chaos at airports across cities over the last three days. In an internal email to staff, now viral on social media, Elbers admitted that the company could not live up to the promise to the flyers.

"We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days and we have publicly apologised for that," he said.


In the internal email, Elbert further mentioned a set of challenges that impacted the flyer's performance in the last 48 years. He also expressed his gratitude to "all of his colleagues" who were at the operational end, including the pilots, cabin crews, engineers, and several others.


"An accumulation of several operational challenges, including minor technology glitches, schedule changes, adverse weather conditions, heightened congestion in the aviation ecosystem, and the implementation of the FDTL norms, compounded negatively to create a cascading impact on our operations," he wrote.


"I would like to express gratitude and appreciation to all the colleagues in operations..." he further noted.

IndiGo, one of the largest carriers in the country, is grappling with significant operational disruptions in the past few days, and more than 300 flights were cancelled on Thursday, while scores of flights were delayed. In November, the airline witnessed the cancellation of 1,232 flights and severe delays in many flights.


Following the drop in performance, the Directorate General of Civil Aviation (DGCA), decided to launch a probe. It asked the airline to cite reasons behind the drastic decline in operations.


News is originally taken from: https://bit.ly/4iC9NZS


Samachar App: watch the live latest news of India and the world, business updates, cricket scores, etc. Download the Samachar App now to keep up with daily breaking news.  


Like and Follow us on Facebook, Twitter, and Instagram

Comments

Post a Comment

Popular posts from this blog

Simran Singh’s Family Blames Work Stress For Her Sudden Death: ‘She Was Stressed…’

Image
Simran Singh, influencer 'Jammu ki Dhadkan,' found dead in Gurgaon. Family reveals stress, depression as possible causes of tragic death. Simran Singh, the popular Instagram influencer known as ‘Jammu ki Dhadkan,’ was found dead in her Gurgaon flat On December 24, 2024, leaving her fans and family in shock. The 28-year-old, also a former radio jockey, was discovered in her home, and her sudden passing has sparked widespread grief and speculation. Family Talks About Simran’s Health According to her family, work-related stress and ongoing struggles with depression may have contributed to the tragedy. Simran’s father, Jaswinder Singh, shared that she had been under significant pressure in her career, which had taken a toll on her mental health. Her mother revealed that Simran had been battling depression for several years and had been on medication for the condition. Simran’s death has ignited a debate among her followers and the public, with some suspecting foul play while others...
Read more

Accused of selling in Gujarat hanged in police custody, died

Image
During the checking of vehicles, the police of B Division police station of Panchmahal district had recovered from a vehicle. The police had sent the recovered meat for examination. In the investigation, the meat recovered by the police was confirmed to be beef. Governments are strict about beef smuggling. Police arrested a person for selling beef in Gujarat. The man arrested for selling beef committed suicide by hanging himself in police custody. The incident is from the B Division police station area of ​​Panchmahal district of the state. Police have registered a case of suicide in this case and started investigation. According to the information, during the checking of vehicles, the police of B division police station of Panchmahal district had recovered from a vehicle. The police had sent the recovered meat for examination. In the investigation, the meat recovered by the police was confirmed to be beef. Police took action on confirmation of the confiscated beef and arrested 32-year...
Read more

Yamuna’s Perennial Toxic Saga: A Critical Issue For Delhi

Image
Yamuna's plight raises questions about accountability and the effectiveness of governmental commitments to environmental supervision As the festive season approaches, the Yamuna river remains a focal point in the national capital, marred by extreme pollution despite repeated electoral promises. The Aam Aadmi Party (AAP), led by former Chief Minister Arvind Kejriwal, has continually vowed to clean this river. Yet, just weeks before the annual Chhath Puja, toxic foam covers its surface, highlighting the grim reality of the situation. Notably, soon after coming to power in 2015, Kejriwal had promised to clean the river and said, “We will revive Yamuna within five years.” Then again in 2021, Kejriwal reiterated the promise to rejuvenate the Yamuna and said that he will take a dip in the river in February 2025. Then in 2020, Delhi’s then water minister Satyendra Jain claimed that the Delhi government was committed to revive the river within next three-four years. In November 2021, K...
Read more